Reinstall hp printer driver

Hi @evonder68,Welcome to The HP Support Community. Thank you for posting your query, I will be glad to help you.I understand you're encountering compatibility issues with the ARM64 architecture on your new Lenovo ThinkPad with the Snapdragon processor. ARM-based Windows devices often face driver and software compatibility challenges, especially with older peripherals like printers. Here are some steps and potential workarounds for your Samsung Xpress SL-M2835DW and HP LaserJet 1320 printers:1. Samsung Printer (Xpress SL-M2835DW) Driver IssueYou mentioned installing the SUPD-V4-ARM64-4.01.2.2972.exe driver, but the gibberish printout suggests there could be a driver mismatch or compatibility issue with Windows 11 ARM.Steps to try:Driver Reinstallation: Uninstall the driver completely, then reinstall it to ensure it's correctly configured for your system. You can uninstall the printer from Settings > Bluetooth & Devices > Printers & Scanners, and then reinstall it.Universal Print Driver: Try installing the Samsung/HP Universal Print Driver for ARM64 if available. HP took over Samsung's printer business and might have more recent universal drivers that work across multiple printers.HP Universal Print DriverWindows Update: Make sure Windows 11 is fully updated, as ARM compatibility for various peripherals is often improved through updates.Use IP Printing: If you're connecting the printer via WiFi or network, you could try adding it using its IP address. Go to Settings > Devices > Printers & Scanners > Add Printer > The Printer I Want Isn’t Listed, and manually add the printer using its IP address.2. HP LaserJet 1320 Driver IssueSince the HP LaserJet 1320 is an older model, it's likely that the native driver support for ARM64 may not be available.Steps to try:Generic Printer Driver: You can try using a generic PCL driver or a basic HP print driver. Sometimes, older printers can work with these universal drivers even if specific drivers are not available for ARM.You can select this option when adding a printer manually by choosing Add Printer > The Printer I Want Isn’t Listed > Add a Local Printer or Network Printer with Manual Settings > Use an Existing Port > Generic Driver or a basic HP LaserJet driver.3. Print via Shared Printer (Temporary Workaround)If you have another computer running Windows x64 (non-ARM), you can share the printer from that machine and print via network sharing:Share Printer: On the x64 machine, share the printer by going to Control Panel > Devices and Printers, right-clicking the printer, and selecting Printer Properties > Sharing tab. Enable

Hi @mysteryman1 Welcome to HP Support Community.Thank you for posting your query, I will be glad to help you.If your HP DeskJet 2700 series printer is constantly going offline on Windows 11, it can be quite frustrating. The issue often arises from network connectivity problems, printer settings, or driver issues. Below are some steps to help you troubleshoot and fix this problem:1. Check Printer and Network Connection Ensure the printer is connected to the same network: Make sure your HP printer is connected to your Wi-Fi network, and your computer is on the same network. If using Wi-Fi, check the printer's screen to confirm it is connected to the correct Wi-Fi network. You can usually print a network configuration page from the printer to check its network status. Restart your router: Sometimes, a simple restart of your router and printer can help restore the connection. Check signal strength: If the printer is too far from the router, the signal might be weak. Move the printer closer to the router if needed. 2. Set Printer as DefaultMake sure your HP printer is set as the default printer on your Windows 11 computer.Steps: Open the Start Menu, type Settings, and select Settings. Go to Bluetooth & devices > Printers & scanners. Find your HP DeskJet 2700 printer in the list and click on it. Select Set as default to make sure this printer is always used when you print.3. Ensure the Printer is Not in Offline ModeSometimes the printer can show as "offline" due to settings in Windows. You need to ensure that the printer isn't set to work offline.Steps: Go to Settings > Bluetooth & devices > Printers & scanners. Click on your HP DeskJet 2700 printer. Click on Open queue. In the printer queue window, check if Use Printer Offline is selected. If it's checked, uncheck Use Printer Offline to bring the printer back online. Make sure there are no stuck print jobs in the queue. 4. Reinstall or Update Printer DriversCorrupt or outdated printer drivers can cause connectivity issues, so updating or reinstalling the drivers may help.Steps to Update or Reinstall Printer Drivers: Go to the HP Support website: Visit the HP Software & Driver Downloads page and enter your printer model (HP DeskJet 2700). Download the latest drivers: Make sure you're downloading the latest drivers for Windows 11. Uninstall and Reinstall: You can uninstall the printer drivers and then reinstall them: Go to Control Panel > Devices and Printers. Right-click your printer and select Remove Device. Reinstall the printer using the new driver from HP’s website or using the printer's installation CD. 5. Restart Print Spooler ServiceThe Print Spooler service manages print jobs. If it's not running correctly, your printer might keep going offline.Steps: Press Win + R to open the Run dialog box. Type services.msc and press Enter. In the Services window, scroll down to Print Spooler. Right-click on Print Spooler and select Restart.6. Configure Printer for Wi-Fi Direct (Optional)If your printer keeps going offline due to

Hi @hammerfamily7,Welcome to the HP Support Community. I'd be glad to help you! I can imagine how frustrating this must be, especially after replacing the printhead and ink cartridges. Let's see if we can get your printer working properly again!Step 1: Reinstall the print driver (Windows only)If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.Remove the printer from the devices list.For steps on removing the printer from the devices list, go to Uninstall HP printer software and drivers.Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.Step 2: Use genuine HP ink cartridgesHP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).Purchase replacement cartridges and other supplies from the HP Store or local retailers.If using genuine HP ink cartridges does not resolve the issue, continue to the next step.Click here for the remaining steps. Update the firmware if available for your current OS. Click hereHope this helps! Keep me posted for further assistancePlease mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”. Nal_NR-ModeratorI am an HP Employee