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Introduction to SolarWinds Service Desk. Thank you for choosing SolarWinds Service Desk (SWSD), a leading SaaS IT Service Desk and Asset Management service. SolarWinds is Introduction to SolarWinds Service Desk. Thank you for choosing SolarWinds Service Desk (SWSD), a leading SaaS IT Service Desk and Asset Management service. SolarWinds is

Solarwinds Service Desk - Forum - SolarWinds Service Desk

Not to be overshadowed by the excitement around the introduction of SolarWinds Service Desk earlier this summer, we’re excited to introduce you to SolarWinds Discovery. This technology provides your organization the ability to discover, map, and manage your software and hardware assets directly in your service desk. SolarWinds Discovery utilizes cloud-based technology to make it easier to implement, manage, and scale throughout your organization, helping you discover your IP connected devices with just a small footprint. Now you may be thinking, “Discovery? Don’t I already have this functionality with other SolarWinds products I use?” Depending on the products, the answer is most likely yes. Many SolarWinds solutions have discovery components included, like Network Performance Monitor or Service & Application Manager on the SolarWinds Orion Platform. However, they are helping your organization solve a different set of problems. The discovery mechanisms used by Orion help you monitor asset performance, generate system alerts, or pinpointing vulnerabilities in your IT infrastructure. On the other hand, SolarWinds Discovery helps you leverage your asset data to support your IT service management (ITSM) and IT asset management (ITAM) processes. Let’s take a deeper look into the benefits SolarWinds Discovery can bring to the ITSM and ITAM capabilities provided by your SolarWinds Service Desk. Improving Service Management ProcessesSolarWinds Discovery populates asset information directly into your service desk, giving your technicians visibility into data that can help them diagnose issues quicker. Let’s say you have an employee (end user) who is having an issue accessing a particular software. Because SolarWinds Discovery collects all the software titles installed on your computing device, you can then quickly looking up the employee’s devices and see what version of the software they are currently running. Within a matter of seconds you have the information you need to effectively troubleshoot and quickly resolve the issue. The data that SolarWinds Discovery finds can also be used to help your service desk mitigate risks. SolarWinds Service Desk allows you to designate software titles as Greynet, meaning they are either illegal, not approved by your organization, or even a potential virus. When SolarWinds Discovery finds a software title labeled Greynet, a notification is generated to give your agents visibility into the potential issue. Check out how FirstHealth of the Carolinas was able to utilize SolarWinds Discovery to pinpoint devices that were infected with a ransom virus, which ultimately helped them remove it without paying the demanded

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Shlomi Lavi / Oct 31, 2024We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This article includes contributions from OpenAI's ChatGPT. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free . Bottom Line: Which is Better - SolarWinds Service Desk or Lepide Remote Admin?Lepide Remote Admin is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Lepide Remote Admin (62/100). SolarWinds Service Desk offers users more features (18) than Lepide Remote Admin (0). There is a clear winner in this case and it is SolarWinds Service Desk!Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:Samanage Vs. Lepide Software Pvt. LtdSamanage: Samanage is a software company based in Cary, North Carolina. It was established in 2007 and has since developed a range of software solutions for IT service management and asset management.The company is well-regarded in the market for its user-friendly interfaces and robust features, earning it a strong reputation among businesses of all size...Lepide Software Pvt. Ltd: Lepide Software Pvt. Ltd is a software company based in Noida, Uttar Pradesh, India. Established in 2005, the company specializes in developing software solutions for data security, auditing, and compliance.Some of the key software developed by Lepide Software Pvt. Ltd include:LepideAuditor SuiteLepide Data Security PlatformLepide Activ...Who is more expensive? SolarWinds Service Desk or Lepide Remote Admin?The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Lepide Remote Admin.SolarWinds Service Desk price starts at $19 per technician/month , On

SolarWinds Service Desk 3.0.0 - Download

First. See How to upgrade Web Help Desk to version 12.7.7 using PostgreSQL as the database for details. When you are finished, follow the instructions in the Web Help Desk Installation and Upgrade Guide to upgrade your deployment to version 12.7.8. Upgrade your FIPS deployment If FIPS is enabled in your Web Help Desk 12.7.2 through 12.7.4 deployment, copy the following files to another location before you upgrade: \bin\nss-x64 \conf\additional\fips-140-2 After you copy the files, upgrade to 12.7.5. When you are finished, upgrade to 12.7.8. See the Web Help Desk Installation and Upgrade Guide for details. Install the MySQL JDBC driver Beginning with Web Help Desk 12.7.1, Oracle Java is replaced with the Open Java Development Kit (OpenJDK). This update modifies the directory structure where the MySQL Java Database Connectivity (JDBC) driver is installed. To prevent errors after the upgrade, install the driver on your host server in the new location to prevent errors in the application after the upgrade. See Install the MySQL JDBC Driver in the Web Help Desk Administrator Guide for installation instructions. Upgrade your Apache Tomcat software The software installer includes Apache Tomcat 9.0.56, which provides enhanced security and is required for this release. When you upgrade your Web Help Desk software, the upgrade procedure replaces the \conf\tomcat_web_template.xml file with an updated file that includes the Tomcat 9.0.56 settings. Before you upgrade, back up your current tomcat_web_template.xml file to an external directory. When the upgrade is completed, add your personal settings to the updated file from your backup file. Legal notices Return to top © 2022 SolarWinds Worldwide, LLC. All rights reserved. This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors. SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS, OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON THE DOCUMENTATION, INCLUDING WITHOUT LIMITATION NONINFRINGEMENT, ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION CONTAINED HEREIN. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks. Introduction to SolarWinds Service Desk. Thank you for choosing SolarWinds Service Desk (SWSD), a leading SaaS IT Service Desk and Asset Management service. SolarWinds is

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A scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Lepide Remote Admin price Has a free version , When comparing Lepide Remote Admin to its competitors, the software is rated 6 - similar to the average Help Desk software cost. Bottom line: Lepide Remote Admin is more expensive than SolarWinds Service Desk.Which software includes more/better features?We've compared SolarWinds Service Desk Vs. Lepide Remote Admin based on some of the most important and required Help Desk features.SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant. Lepide Remote Admin: We are still working to collect the list of features for Lepide Remote Admin.Target customer sizeSolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and Lepide Remote Admin's target customer size include: SMBs. starts at $19 per technician/month SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ... Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty. Lepide Remote Admin ITQlick rating Has a free version Lepide Remote Admin is a trending cloud-based Remote Support software, it is designed to support small and medium size business. Lepide Remote Admin received a rating of 4 from ITQlick team. The software cost i... Categories: Remote Support. Compare specifications Compare features SolarWinds Service Desk: 18 Features Incident / Request ManagementLDAP/Active Directory Synchronization Lepide Remote Admin: 0 Features We are working to collect the information ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions

Introduction to SolarWinds Service Desk

Dollar amount. Aligning your Assets with your Configuration Management Database (CMDB)When SolarWinds Discovery finds assets throughout your infrastructure, they are automatically converted to Configuration Items (CIs) and populated into the CMDB that is included with your SolarWinds Service Desk. This allows you to create relationships between CIs, giving you a better picture of how the components of your infrastructure interact with each other and support IT services you deliver. In turn, this can help your agents evaluate the root cause of a larger issue impacting your organizations, so they can work on resolving it quickly. Also, by understanding the relationships between your CIs, you can better evaluate impacts associated with changes you are making to your infrastructure, which helps your team understand and mitigate potential change related risks. Your CMDB can provide a lot of value to your organization, but it is imperative that it remains complete and up-to-date in order to take advantage of its full capabilities. By combining your CMDB with SolarWinds Discovery, additions and changes to your IT infrastructure will continually be reflected in your service desk. Leveraging Discovery for IT Asset Management Use Cases SolarWinds Service Desk comes with an IT asset management module, helping you manage the capital expenditures (CAPEX) and lifecycle of the devices in your infrastructure. SolarWinds Discovery is a critical aspect to these capabilities as it helps you locate all your assets and collects additional information necessary for lifecycle analysis, such as installed software titles and warranty information. SolarWinds Discovery also helps you lower your CAPEX by giving you greater visibility into the assets you own. For example, many organizations spend money on assets they do not need, specifically on assets like computers and printers. This is often a result of a lack of visibility into what assets they already have, so they end up purchasing instead of utilizing what is already in their inventory. Also, SolarWinds Service Desk comes with software compliance capabilities, which help organizations avoid costly true-up expenses incurred when over-using software titles based on licensing contracts. SolarWinds Discovery finds your installed software titles, giving you a clear picture of what is being utilized. These installs can then be vetted against your software licensing contracts, allowing you to build compliance reports to show both overutilization and underutilization. How does SolarWinds Discovery work?SolarWInds Discovery provides a suite of technologies to give you a flexible approach to discover your IT assets

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Desk softwaretry Zoho deskCompare pricingFrequently Asked QuestionsHow Zoho desk is better than solarwinds web help desk?Zoho Desk is cost-efficient than SolarWinds web help desk with the standard plan starting from /agent/month billed annually . Zoho Desk is simpler to set up and offers more ticket context and automation hacks like Macros to improve productivity.How much does the Zoho Desk web help desk software cost? Zoho Desk comes in competitive pocket-friendly editions that start at You can scale up the pricing plan and unlock new features as you grow.Where can I find customer reviews of Zoho's web help desk?To know if it's suitable for your business, scroll through the Zoho Desk customers page and see what the current users have to say.Web help desk open-source Vs. Web help desk free. Which is better?When you prefer a fully functional free web help desk to an open-source, your service instantly gets better. Your data is secure, and no hidden costs.

SolarWinds Service Desk (SWSD) - THWACK - SolarWinds

Are two examples of these free tools.The SolarWinds Server and Application Monitor was designed to help administrators monitor servers, their operational parameters, their processes, and the applications that are running on them. It can easily scale from very small networks to large ones with hundreds of servers—both physical and virtual—spread over multiple sites. The tool can also monitor cloud-hosted services like those from Amazon Web Services and Microsoft Azure.The SolarWinds Server and Application Monitor’s IT inventory management feature automatically collects IT asset details, including system updates, server warranty information, hosted virtual machine details, removable media, processors, USB ports, memory, network interfaces, operating system and firmware updates, and software information, such as publisher, version, and installation dates. The tool can also quickly and accurately report on asset inventory with charts and tables. Its built-in reports show current asset usage along with the model number, last update dates, names of admins who installed the updates, total resources used, unused hardware, etc. You can even select a specific server and generate reports on all the software and hardware resources that are associated with it.Prices for the SolarWinds Server and Application Monitor start at $2 995 and vary based on the number of components, nodes, and volumes monitored. A free 30-day trial version is available for download, should you want to try the product before purchasing it.2- SolarWinds Web Help Desk (FREE TRIAL)The SolarWinds Web Help Desk is advertised as an affordable help desk Ticketing and asset management software. Despite a somewhat misleading name, it is not a cloud-hosted system. Web-based refers to the fact that you don’t need any client software to access it and your help desk attendants only need a browser to gain full access to the system. Let’s have a look at some of the product’s most interesting features.The SolarWinds Web Help Desk is also an IT asset management product that enables you to automatically discover your software and hardware assets and manage asset assignments, history, and associated service requests, all from its easy to use web console. Each inventoried asset is uniquely identified by and AssetID which can consist of an auto-incremented number, a bar code, or any text string. When using barcodes, you can search for assets using a barcode reader.The SolarWinds Web Help Desk has excellent change management features. Change requests with automated approval workflows can be created with the tool. SLA management is just as good. Introduction to SolarWinds Service Desk. Thank you for choosing SolarWinds Service Desk (SWSD), a leading SaaS IT Service Desk and Asset Management service. SolarWinds is

Solarwinds Service Desk - Forum - SolarWinds Service Desk

Needs.To help you figure out which option is best for your team’s needs, I’m going to walk you through the pros of both options, and some additional points you should consider about each product.Jira Service Desk ReviewSolarWinds Web Help Desk ReviewBest Service Desk SoftwareSolarWinds Web Help Desk Web Help Desk from SolarWinds excels at bringing many critical ITSM capabilities under the umbrella of a single comprehensive tool. It also gets positive feedback from users for its automated functionalities, especially when it comes to streamlining ticket management, handling assets, and navigating what can otherwise be a complicated change management pipeline. Like Jira, Web Help Desk comes with a powerful knowledge base working to connect users with the relevant information and institutional IT tips and tricks.Another reason why Web Help Desk ranks well for me is the emphasis it puts on a giving everybody what they need. It makes it easier to manage customer satisfaction with survey tracking so patrons are heard. You can link tickets to one another so IT professionals can have all the information they need to resolve an issue front and center. Or you can combine issue tickets into a single problem, so you can resolve multiple tickets at once or use rule-based routing to escalate tickets—which makes life easier for technicians. Your team will also enjoy the automated alerts, which ensure they always have the real-time tracking insight they need.WHD also offers easy-to-use integrations with other SolarWinds products for additional functionality—if you already use SolarWinds Network Performance

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Howdy Rowmeister and gvallis !To use the SolarWinds Service Desk API to retrieve all attachments from tickets, you need to make a series of API calls. The API calls will need to first list all tickets and then fetch attachments for each ticket. SolarWinds Service Desk API uses RESTful principles and provides endpoints to interact with different resources, including tickets and their attachments.Below, I'll provide a general outline on how to script these API calls, including a JSON example for the necessary GET request. Please note that you will need an API token to authenticate your requests.Step 1: Obtain an API TokenFirst, you need to have an API token from SolarWinds Service Desk. To retrieve this, see our documentation page.Step 2: List All TicketsYou'll start by fetching all tickets. The endpoint to get all tickets might look something like this:GET Bearer your_api_tokenThis endpoint will return a list of tickets. You need to handle pagination to fetch all tickets if there are more tickets than fit in one page. Check the response headers for pagination links.Step 3: Fetch Attachments for Each TicketFor each ticket, use the ticket ID to fetch attachments. The endpoint for getting attachments from a ticket could look like this:GET api.samanage.com/.../attachments.jsonAuthorization: Bearer your_api_tokenReplace {ticket_id} with the actual ID of the ticket.Step 4: Script ExampleYou can automate this process using a script. Below is a Python script example that demonstrates these steps using the requests library. You will need Python installed and the requests library which you can install using pip install requests.import requestsdef get_api(url, headers): response = requests.get(url, headers=headers) if response.status_code == 200: return response.json() else: print("Failed to fetch data:", response.status_code, response.text) return Nonedef main(): api_token = 'your_api_token' base_url = ' headers = { 'Authorization': f'Bearer {api_token}', 'Accept': 'application/json' } # Fetch all tickets tickets = get_api(f"{base_url}/incidents.json", headers) if tickets: for ticket in tickets: ticket_id = ticket['id'] # Fetch attachments for each ticket attachments = get_api(f"{base_url}/incidents/{ticket_id}/attachments.json", headers) if attachments: for attachment in attachments: print(f"Ticket ID {ticket_id} has attachment: {attachment['name']} URL: {attachment['url']}")if __name__ == "__main__": main()Step 5: Execute and StoreRun the script to fetch all the attachments. You may need to modify the script to handle pagination fully or adjust fields according to your specific needs. Also, consider error handling and rate limiting compliance as per SolarWinds API guidelines.Note:Always secure your API token.Adjust the API endpoints if there have been updates or changes in the SolarWinds Service Desk API.Make sure to test the script in a development environment before running it in production.. Introduction to SolarWinds Service Desk. Thank you for choosing SolarWinds Service Desk (SWSD), a leading SaaS IT Service Desk and Asset Management service. SolarWinds is

SolarWinds Service Desk 3.0.0 - Download

From keeping track of IT inventory to handling help desk tickets on a daily basis, IT service management (ITSM) has become a mission-critical aspect of operating a successful and growing organization. Accordingly, businesses and other organizations have to be sure they’re giving their IT teams the tools they need to effectively respond to help desk requests, manage potential issues, and enjoy end-to-end visibility over their digital environment.Although the right ITSM platform for your business is going to vary depending on your unique needs, there are some important features I think you should have on your wish list. For example, the best ITSM tools should help IT professionals manage tickets, ensure you’re in compliance with your SLAs, track inventory, and even stay on top of project management tasks. Ideally, your platform will offer automated functionality and an intuitive dashboard to get your IT team to the root of problems quickly without having to deal with an unwieldy or unhelpful user interface.Two of the most popular ITSM platforms on the market today are Jira Service Desk and SolarWinds Web Help Desk (WHD). Both tools offer must-haves from every organization’s wish list, but also offer particular features that may be more appropriate for some business needs than for others. If you’re choosing between these products, I think you’ll find SolarWinds WHD offers a broader, stronger array of useful features. That being said, Jira Service Desk is a solid tool for the job and worth looking into if it has features speaking to your